80 West Self Storage
5615 W Marshall Ave
Longview, TX 75604
Facility Reviews Summary
James Timothy Ross
Have had a storage unit for multiple years which was paid monthly via credit card. Had a compromise on the credit card which was cancelled & card then reissued. This business was contacted with the new credit card information. Instead of using the new card or contacting us about a payment issue they locked us out of the facility then called demanding payment. Very poor business model. Going to remove items and place in another more customer friendly business. Nice to know there are Longview businesses doing so well, especially these days, that they can afford to let business happily go to a competitor. Extremely disappointed. By the way your representative Vicky on the phone was adversarial, vindictive and rude.
I have tried to pay on my accounts and it does not let me get in to make a payment. I had to go to the office to make a payment the lady there said there was nothing wrong with it. I still cannot get into your website. Could you please let me know what the problem is
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Genevieve Parrish & Chuck Braley
I m very happy with lockbox west! Great service, on site manager, conven
We moved from secvure care stoirage on gilmer road (in longview) because the peokplw there were very rude, the service was poor, and we were lied to about access times... But, we have 3 units now at LOCK BOX WEST that we have access to at times that OUR schedule allows. The onsite manager is very nice and the service is wonderful.